Shipping Policy

RETURN POLICY

All sales are final. Please note, DENTE 91 reserves the right to refuse all returns.In the unlikely event that a product arrives not as described, we will only send replacements for damaged products within 7 days of receipt of the package. Customer must include photos/proof of the issue including the packing slip. If we find any information defies the terms & conditions of using the website, we at our sole discretion could cancel such order.

CANCELLATION POLICY

Cancellation before shipment: If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on help@frimline.store. In such cases, the order will be cancelled, and the money will be refunded to you within 3 to 5 business days after the cancellation request is duly processed by us.

REFUND POLICY

In case of cancellation before shipment, we process the refund within 3 to 5 business days after receiving the cancellation request. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

REPLACEMENT POLICY

We will provide replacement of the product within 7 working days after the product has been delivered, in case you have; received item(s) in poor, damaged, or mutilated condition or; received an item(s) that is different from the item(s) that you have ordered with us.

SHIPPING AND RETURNS

We ship to most parts of India. DENTE 91 offers shipping promotions, at which time Indian customers receive free shipping if they spend over a certain amount. These promotions change periodically. To keep updated with our latest shipping promotions sign up for our emails.

FOR ORDERS WITHIN INDIA

The processing time for orders is 1-2 business days. After that, the delivery time is 3 to 4 business days. Please note that during holidays or national emergencies, this time may vary. We are not responsible for any shipping deliveries that may be affected by natural occurrences, transfers from local carrier in your city or air and ground transportation strikes or delays.

CHANGES TO SHIPPING AND RETURNS POLICY

Please be aware that we may change this Policy in the future. We may modify this Policy at any time, at our sole discretion; and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Shipping & Return Policy.

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